Phone Power LLC

3.9 star rating Rating - based on 21 reviews & complaints
Phone Power is a next-generation telecommunications company, headquartered in Los Angeles. A privately owned company founded in 2005, we provide home telephone service and business telecommunications services in 48 states in the US.  
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Phone Power LLC Categories
Telephone Communications Service

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Customer Reviews, Ratings & Complaints
Review Posted 3/20/2011
Review 3/20/2011
Definitely the best phone provider I’ve had and I’ve had a few in recent years. Cust service is upfront with service details. Service is steady. Pretty simple really...its just a good company to go with in my opinion. Read More »
 
 
 
Review Posted 8/27/2012
Go VOIP
I had a landline for many years and was happy to see that switching to VOIP didn't mean giving up the quality of service I had, which worried me. We have a few numbers with Phone Power. Some regular and some virtual so that they are local for fami... Read More »
 
 
 
Review Posted 5/8/2012
Easy
It was easy enough to set up. Maybe someone not familiar with basic technology such as elderly people might need some assistance, but other than that it really wasn't hard. I've talked to their tech support with some questions and they are pretty... Read More »
 
 
 
Complaint Posted 5/2/2012
Absolutely no customer service
On 5/2/2012 my Power Phone VoIP phone would receive calls, but the voice was so distorted that you could not have a conversation. Using my cell phone I attempted to call the customer service number ALL DAY and NEVER managed to get through, either... Read More »
 
 
 
Review Posted 4/29/2012
Recommend
I shopped around quite a bit before choosing them and they are very well priced. It works great! If for some reason someone else didn't have the same experience I did, they do offer a full refund so its pretty risk free. I recommend them a lot. Read More »
 
 
 
Review Posted 11/17/2011
Review 11/17/2011
Overall I have had a good experience with them. Number took a couple days longer to transfer than anticipated, but old service remained intact until day of transfer, which went smoothly with no downtime. Price is fair, cust service is polite, and... Read More »
 
 
 
Review Posted 10/9/2011
Review 10/9/2011
Phone Power has been a great company. After years with them we are still happy. They gave us a very fair renewal price, which doesn't happen with some of our other services. The phone service has worked great and it was really easy to set up and m... Read More »
 
 
 
Review Posted 9/3/2011
Review 9/3/2011
Great customer service. I've had them for years now. As happens with technology, my hardware started to get old and act up a little, but they replaced it right away and for free. It beats having to go buy hardware with only a limited warranty. Read More »
 
 
 
Review Posted 7/28/2011
Review 7/28/2011
I purchased a Phone Power combo pack from Amazon around eight months ago and have been a happy camper since. I'm free of the price hikes and horrible customer service I left at Vonage. This is the way to go for cheaper home service thats still rel... Read More »
 
 
 
Review Posted 7/4/2011
Review 7/4/2011
Had the service for a little over a year now and you really can’t beat it with anything else. Most recently I was impressed with how on top of things they were when my card was declined due to the one I had placed on file back when I ordered being... Read More »
 
 
 
Review Posted 6/13/2011
Review 6/13/2011
They have worked great for me for two and a half years now. I wouldn't use anyone else. Read More »
 
 
 
Review Posted 5/30/2011
Review 5/30/2011
Phone Power has the best tech support period. These guys know their stuff and will go above and beyond to help you. I have them in two locations. My home line has worked well for years so I put them at my business location too. I needed some help... Read More »
 
 
 
Complaint Posted 4/29/2011
Review 4/29/2011
I have been with the company 2+ yrs. The first 2 yrs went well except for needing to reboot their router every week or so. In the past week we have had major problems. Calls have not been getting through and on occasion they have gone to VM withou... Read More »
 
 
 
Complaint Posted 4/16/2011
Review 4/16/2011
I canceled there service after a year they asked for there box back I sent it then I was contacted they said it was the wrong power cord I owed them 6-7 dollars or the correct cord I sent the correct cord back to them cost 5.50 for shipping next t... Read More »
 
 
 
Review Posted 4/3/2011
Review 4/3/2011
I’ve never had any problems with Phone Power. They send you an email with your plan listed on it when you sign up so I don’t know how one of the previous posters could state they put her on a different one. You would have the proof in your inbox.... Read More »
 
 
 
Complaint Posted 3/23/2011
Review 3/23/2011
When I tried to contact Power phone TECHs I waited on line for 3 hours while being informed I would be connected with someone in ONE minute for over 2 hours. I got lucky once after only 45 minutes one day and a TECH answered the phone. I had been... Read More »
 
 
 
Review Posted 2/25/2011
Review 2/25/2011
Have had Phone Power for over a year, excellent service, called CS once and found good help. calls are clear, go thru in nanoseconds, voice mail is sharp and accurate, over all we are very satisfied. Adapter is working fine. recently have noticed... Read More »
 
 
 
Review Posted 12/18/2010
Review 12/18/2010
I found them to be perfectly legitimate and helpful. I took the time to read the details of the plan I was signing up for and it listed all charges including taxes and fees right on the website. The sales rep was knowledgeable and gave me detailed... Read More »
 
 
 
Complaint Posted 10/28/2010
Review 10/28/2010
Let me start by saying I wish I could give -5 stars to this company. Their tech support is an absolute joke and they will blame anything and everything possible to not take responsibility for their equipment and service not working properly.

O... Read More »
 
 
 
Complaint Posted 10/22/2010
Review 10/22/2010
I was with Phone Power less than a month. My phone only worked for a day or two. When I called tech support, I either got very little help or no help. When they did not answer, I left a message on their web site. They did not respond. In my experi... Read More »
 
 
 
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Additional Business Information
Hours   Monday - Friday 8:00am - 5:00pm Phone   (888) 607-6937 Address   20847 Sherman Way 3rd Floor
Winnekta, CA 91306
Website   http://www.phonepower.com Email   jim@phonepower.com
Contact   Jim Murphy Other  
 
 
 
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