Roberto M.'s review of j2 Global, Inc

j2 Global, Inc

Preferred Members
Elizabeth Shutters
4.8 star rating 0 miles
Tax Network USA
3.8 star rating 0 miles
Just Fabulous
2.7 star rating 0 miles
Laprom Moving
3.2 star rating 0 miles Hot Deals
         
Customer Reviews & Ratings
Complaint Posted 5/6/2010
. 1
. 0
Review 5/6/2010
I have been a TrustFax client for over a year. The feature I used more frequently was faxing to multiple recipients by sending one single email. To my surprise, when I tried to do this on 5/5/10, it not only didn't work correctly but it kept faxing over and over again to a few recipients. After some 25 minutes on hold with Trustfax customer service, I was told that J2 Global Communications just purchased Trustfax and that the service was moved to their servers over the weekend. They mentioned the "fax-blasting" feature is no longer available, I can't keep my line to go to another provider, and that I needed to contact J2 Global with any further questions. I was never informed of the change in ownership or service. When I call J2 Global, after even longer waiting times, I am told that this feature of faxing to multiple recipients is not available and that it will cost me $500 to transfer my number. The representative was quite aggressive and mentioned that their contract stipulated that they can change the conditions at any time! A supervisor was not available and supposedly she will call me back... That is not what I signed up for. I either need the multiple recipients feature or I need to transfer my number to another online fax provider.
 
 
 
Was this review helpful? (8)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (888) 760-1112 Address   6922 Hollywood Blvd. Suite 500
Hollywood, CA 90028
Website   http://www.j2.com Email   otp@mail.j2.com
Contact   Office of the President Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.