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TRUE EXPERTS!
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Admittedly, I am a creature of habit… I’ve been using the very outdated StairMaster 4000 PT for over twenty years, and have kept replacing them with refurbished ones numerous times as they do not make them any longer. The last 4000 PT that I had purchased a few years ago from a different company, was nowhere near close to the performance of the very first one that we had, and far worse than the other, so-so ones that we’d purchased after the original died. So, I finally forced myself to search for a NEW one.
The issue was that there aren’t any showrooms near where we live, so I’d have to rely on the internet, which was fine since that’s how I usually shop anyway. After researching the different types of new StairMasters out there, I decided upon the StairMaster FreeClimber 8 Series with OpenHub LCD. Next, I needed to figure out who to buy it from… I scanned all different sites, but the one that stood out the most was, Total Body Experts, because of how thorough and comprehensive their website was.
Without hesitation, I called right away, and even though it was pretty early, here, it’s was even earlier where they are, yet they still took my call! That, in and of itself, confirmed my choice of where to purchase from. I spoke to a very enthusiastic person named, Steve, who I could tell off the bat, had a TON of experience and knowledge. It sincerely was a very personable experience and not once did I feel like I was talking to someone who was just processing my order. See, my exercise equipment is very important to me, so I really needed help in making sure I picked out the correct one, especially since it’s a new machine that I’m not used to. Steve and I ended up speaking for over two hours, during which I found out he was a Personal Trainer, and he actually assisted me on what I need to do beyond using the StairMaster to step-up my personal fitness journey! That level of care and professionalism is SO rare these days, am I right?!
After all was said (we covered EVERYTHING!) and done, I ended up buying TWO StairMaster FreeClimbers 8 Series with OpenHub LCDs… We have a new, second home, and so I just thought to buy an upgraded one for there, but my husband suggested we also replace the sad, old one in our primary residence, too. Uh, I’m not exactly sure why I did not think to purchase an updated machine in one house and not the other, as well! Steve carefully placed both orders, timing their delivery to the two different locations so we’d be there to receive them, which he thankfully mapped out with much thought.
I recognize that this is a long review (if you’ve made it this far, I hope I reassured you to absolutely call Total Body Experts!) however, I really needed to because of the highest quality of aid I had received… It’s apparent that Steve does not feel as though it’s a just a product that you are buying; he “gets” that pairing the correct piece to their client means so much - come on, don’t we all have our favorites even when we go to the gym?!
I’ll leave you with this…One of my favorite answers to the many that I asked was how many times a year I’ll need to service them, to which Steve replied, “You won’t need to.” This is due to the fact that I’m the only one using it, plus the amount of time I spend on it, of course. But, if ever I have a question, he’s a phone call away to assist, and they do have Technicians whom they work with all over the country, if need be. What’s better than that?! I feel so solid that I’ll have this equipment for a very long time to come! I’m just so happy to have made this investment in myself, most importantly, too.
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