Susan S.'s review of Shell Gas - aka Shell Auto Excellence

Shell Gas - aka Shell Auto Excellence

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Complaint Posted 11/25/2009
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Review 11/25/2009
I went here for a simple flat tire. After asking if they could remove the tire to verify it could be repaired they said it would be $15. I agreed and they patched the tire but did not check to see if the patch even took and sent me on my way. 2 days later I hear the familiar flap flap flap and the same tire is flat and the tow driver tells me that the tire never should have been repaired and it is now completely ruined because the sidewalls have been compromised. I have to buy a new tire for $126.34. I go to the owner/manager Sean on Monday and he says he will give me the $15 back for the repair. I ask him what about the tire that was destroyed because his repair did not take and he refuses to answer and says he will give me the $15 if I sign a release form. I ask for his last name and he again refuses to give me the information. I refuse to sign his release form and tell him I will see him in court. He then tells me to get out or he will MAKE me get out. I get out and call the police who make him give his full information. This stations business card says "ALL WORK GUARANTEED" but that obviously is a big lie. I am awaiting an answer from Corporate Shell to see if they do the right thing before heading to court. I wanted you all to hear my story and stay away from this place.
 
 
 
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Additional Business Information
Hours   Phone   (714) 835-8089 Address   320 N. Tustin
Santa Ana, CA 92705
Website   Email  
Contact   Other  
 
 
 
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