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EXCELLENT REFINANCE PERSONNEL
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I was and still a current customer with Mr. Cooper Mortgage. I started searching for a financial institution to help me refinance my primary home. I contacted several different institutions before contacting Mr Cooper. The first person I spoke with was Gary Dawson, we talked and I was able to tell him what I was trying to do and he pulled my credit report and shared with me my credit being excellent Mr Cooper could meet all that I wanted to do. He provided me and my wife with all the information we had talked about.
He was very helpful, and that made me very comfortable. As I reflect back on that conversation he told me my part would be to provide all of my documents as quick as possible and this would enable the loan to move and close quickly, he then told me about the processer that would process my loan, her name is Joanna Adriano, she contacted me and advised me the same thing Gary did. Like Gary they both told me I could follow step by step in the on Loan tracking center (user friendly) and that if I had additional questions I could contact her and that she would respond back, and she did exactly that.
both of these people did an excellent job in representing Mr Cooper Mortgage. I'm so glad and blessed to have stayed with Mr Cooper. In addition to keeping their word about everything, my loan started 2/22/19 it closed on 3/2/19, and my cash out was in my account on 3/7/19 just like they said it would be. Eleven business day's, it doesn't get any better than this. Thank you and my God bless you all!
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