|
|
Review 10/11/2010
|
|
I ordered a Denon avr990 from ECOST on 10/01. I received it on 10/04. Very Fast shipping was a plus and them main reason for giving them 3 stars. When I hooked up the receiver I got no sound. I have hooked up over 15 receivers for myself and friends. I read the procedure on their website so I called denon. I went through the steps with the tech and it was found to be defective and I was issued a reference number. I called ECOST and spoke with a rep pretty quickly. They said their return department would email me. They emailed me within 4 hours and I was told to order another receiver and then they would process my return. When I called I was told I would be charged again for the Denon 990 and would have to wait for a refund on the original. I was not happy about that. I don’t think a customer should be punished because they received a broken product. I wanted to return it, then wait for a replacement but that was not and option. They offered a refund so I had to do that since I wasn’t going to pay $570 again. I received a return ups sticker via email and sent the receiver back on 10/07. They received it on 10/08. I was told to wait 7 to 10 business days for a refund. So, now I have to wait another 2 weeks for a refund. Depending on how long it takes for the refund I will consider ordering another receiver from ECOST. If it takes 2 weeks I will not be using ECOST again. I will order one from Amazon. I am not satisfied with having to wait this long to get another receiver. They made the process more difficult than it needed to be. I will update my review once I receive the refund. Hopefully my refund will get here soon so I can order anther one.
|
|
|
|
Business's response - by Donovanon 10/13/2010
|
|
Thank you so much for contacting us. I am sorry that we poorly communicated the replacement policy to you. Our system does not allow us to ship any product unless there is an order against it. When customers want a replacement a new order is created and then when the defective unit gets back into our warehouse, a full refund is put back on he original payment method. If you'd like to have me watch your return for you, I am happy to do so. Please call me at 800-555-3613 ext 4127 or you may email me at lindap@ecost.com. My hours right now are limited, so in the subject line will you kindly put "trustlink review ra?" If you call me and leave me a voicemail, I will call you back. You are a valued customer and we appreciate your business!
Linda Potter
|
|