Ryan G.'s review of E-Tech Silicon Valley, Inc

E-Tech Silicon Valley, Inc

         
Customer Reviews & Ratings
Complaint Posted 4/1/2010
. 1
. 0
Review 4/1/2010
I made the mistake of misidentifying the product they were selling. Their picture was misleading, but I sent them an email saying that they shouldn't show a picture of the whole monitor, and it looks like they fixed it by using "paint" and doing a poor job of editing it out:

http://e-techsiliconvalley.com/store/index.php?main_page=product_info&products_id=10056

They demanded a "Return Material Authorization" form or "RMA" in order to return a product. I promptly filled out and submitted the proper form so I could return it; I wanted them to cancel delivery early so it would not cost extra to ship it back.

They waited until the product arrived before approving the "RMA." When I said that I was just going to keep it but that they had lost a customer, They sent a short, sarcastic reply: "Thank you for your email. We will be glad to note this in your RMA file."

They have managed to irritate me to the point that I have spent the time and filed my first BBB complaint; I think I'll send them a new virus- "RMA"
 
 
 
Was this review helpful? (6)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (408) 988-6611 Address   3440 De La Cruz Blvd
Santa Clara, CA 95054
Website   http://www.e-techsiliconvalley.com Email   info@e-techsiliconvalley.com
Contact   Bhrooz Rezai Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.