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Review 7/7/2010
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Do NOT do business with this company, they make mistakes and hide behind their "online" presence, they do not take responsibility for their errors at all and their customer service people are RUDE and robotic. They lost half our order and now are not taking responsibility or giving us our money back.
I placed an order for a client that was wrong from the beginning. I called, they said upload by 5pm to get 2 day printing. I did, then they said, no we need 8-12 hours for a proof, even though I didn't need a proof, so we had to pay more for 1 day printing. Then, they created the proof in one hour -- so why did we pay extra twice? I picked the order up myself, it was for a very important event, we ran out of postcards at the event in fact, and couldn't figure out why. We thought perhaps we were just very busy!
Over a week later I get a voice message from UPrinting that they didn't give me half of the order -- 1000 postcards of the 2000 order!! I am livid. I have to go to my client who paid so much extra, not to mention all the back and forth phone calls I had to do with this company that are NOT BILLABLE. They wasted my time and my client's time and MONEY, and I only hope she doesn't hold me accountable for recommending such an incompetent and inconsiderate printing company.
They were so off balance with the color, they were green rather than tan on the back. Money is money in this economy, I'm sure she can use them for something even though she potentially missed out on up to 1000 new customers that we weren't able to give a postcard to.
I asked them for a full refund and to mail the rest of the postcards to my client and they said no, that it wasn't part of their contract or some nonsense. Excuse me? I paid extra for a service and a product that wasn't delivered.
I want a full refund and for my client to receive the rest of her postcards.
Horrible customer service. I've never experienced such awful people on the phone with such lack of emotion, such unwillingness to take responsibility, to help and to solve the problem and try to keep customers happy. This is THEIR ERROR -- THEY LOST HALF OUR ORDER and now will not give us a refund. Unbelievable. Let everyone know NOT to do business with this farce of a business.
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