guy s.'s review of Best Choice Products

Best Choice Products

Preferred Members
5.0 star rating 0 miles
My Garage Door Repairman - Plano, TX
5.0 star rating 0 miles
4.8 star rating 0 miles
Testing Testing
5.0 star rating 0 miles
         
Customer Reviews & Ratings
Complaint Posted 6/30/2020
. 1
. 0
POOR customer support and service
The products they offer and the price are very attractive; HOWEVER, watch closely on any warranty they may provide. We purchased a motorized car and they only warranted it for 60 days. That is my fault for not noticing that at purchase. We began having issues after about 6-8 months. We tried to contact support but will only chat online - they will not speak to you on the phone at all! I opened a ticket up with them and was promised to receive a call back from their escalations team. I was instructed to wait 72 hours for them to call me back. After waiting about a month with no contact back from them, they simply closed the ticket...no questions asked...no resolution offered. I contacted them back and they stated they have no technical support and they can only offer tips from the user manual. I just do not understand why they could not have relayed this to me up front. i was able to resolve the issue on my own and was nothing they even suggested.
 
 
 
Was this review helpful? (0)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (909) 948-8400 Address   P. O. Box 1478
Rancho Cucamonga, CA 91729
Website   http:////stores.channeladvisor.com/best-choice/ Email   bestchoiceproducts23@yahoo.com
Contact   Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.