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UNETHICAL AND UNPROFESSIONAL
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Unethical, unreliable, unprofessional, untruthful practices. DO NOT ALLOW THIS COMPANY OR STAFF INTO YOUR HOME. They were assigned to look at my refrigerator through my warranty company. They did not show up for the first appointment and tried to lie and say they did. Well, guess what? I have a home surveillance system, and nobody from their company appeared or called. Then when I complained about that, the second appointment time window they gave me was from 12-6, so I scheduled the whole day around them. After paying $100 service fee, their elementary technician, BRIAN, said all my refrigerator needed was freon, and we'd have to schedule another appointment. I got a text message from DAWN saying it would take a week to order our "part," which would arrive on a Saturday. So I yet again scheduled with them for the following Monday from 12-6. I texted DAWN 951-579-4326 at 3:30 just to confirm the repairman is still coming, and she said he would be here before 6:00. 6:20 comes around and NO ONE SHOWED UP. I texted and called (they have no one answering their business lines 951-308-6686) and no one returned my messages. I complained to my warranty company, and come to find out that Accord closed out my work order when, in fact, CHRIS, who spoke with the rep at my warranty company, confirmed that my refrigerator needs a new compressor. I attempted to come to some sort of understanding with the owner, JERRY 951-319-9442, and he couldn't care less. This business does not answer their phones because they are flooded with complaints. I made a complaint with the warranty company and it turns out the warranty company has spoken to 6 people with Accord Appliances, KIM, CHRIS, TODD, JERRY, DAWN, AND BRIAN, all to no avail. THIS SO CALLED COMPANY ISN'T EVEN WORTHY OF 1 STAR, SO IF YOU FEEL LIKE WASTING YOUR TIME THEN CALL THEM AND THEY WILL BE HAPPY TO DO SO. Thank goodness my warranty company is extremely apologetic and ethical. ACCORD APPLIANCES IS A PATHETIC EXCUSE FOR A "BUSINESS."
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