Prashant S.'s review of

 
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Complaint Posted 3/30/2015
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Horrible, Rigid, not at all customer friendly Vayama
I have booked Air India tickets from JFK -> DEL from Vayama for my family and I booked my tickets (same) from priceline travel date April 17. Plan was certain but we just got notice related to our visa and because of that we are not able to travel on those date and we also dont know what would be the next dates of travel as its still pending USCIS. Now, as my dates are unknown I cant go for date change option. Now, I have either option of canceling the flight and ask for refund ( with $300 penalty/person) or AI provided other option of keeping tickets active for 365 days and you can rebook by paying $150/person penalty later. I asked Vayama to get me the second option so that I can keep my tickets with AI valid for 365 days. They said that they dont have this in their policy. I talked to AI, they said if vayama allows this then only we will make change on your itenary. For the same option I talked to priceline, they said they also dont have this in policy but they dont have problem If I go ahead with change directly with the airline, they sent a note to AI that customer will directly interact with you for the change. Vayama is giving me only option of cancellation where they charge $400 for cancellation with AI and $100 their fees. In this option I am loosing $1500. I talked to Vayama supervisor also but they are not letting me to make change directly with AI. Senior member please suggest what should I do in this case.
 
 
 
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