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Response to David S. Manager of Diamond Studs Wholesale to my Review of June 10 which has now somehow disappeared - BEWARE
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David, Your response to my previous review is as misleading as your sales practices. I did not purchase a poor color, in fact, I purchased the color suggested by your sales agent. They were H, hardly a lower grade color. What you did not mention during
the sales process or in your response to my 6/10 review is that you use diamonds from India. In your own words, "diamonds from India are known to have a heavier waiting on the bottom of the stone, resulting in a smaller appearance. That's how we are able to
sell them so cheap". Nowhere on your site is that disclosed. So when studs arrive that are smaller than those that I shopped for at retail, it looks and feels like a "bait and switch". As for the box, your site says "free luxury box" it doesn't say free luxury
box for purchases over $1,500. Finally, you seeking me out after I left a supposedly anonymous review, and becoming belligerent about my honest review of my experience, coupled with your inaccurate response to my review are further proof that future customers
should look elsewhere.
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Business's response - by David S.on 8/20/2013
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George, we are here for our customers 100%. If you're not happy with the merchandise, you have 30 days to simply send it back for a full refund, no questions asked. If you have any other questions / concerns please contact us.
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