Jen C.'s review of

Customer Reviews & Ratings
Complaint Posted 9/20/2019
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bait and switch
Ugh. How I wish I had vetted this place before ordering. ABSOLUTE BAIT AND SWITCH. I chose this site over all of the others because it was the only one that offered the flowers I wanted in a ceramic vase (instead of a cheap, ugly basket). I paid $55 for a plant that would have been $6 at Home Depot, but with delivery on the other side of the country and that ceramic planter and all, I figured it was worth it. Obviously this company just farms these orders out to local shops and lets them deliver whatever they have. Their catch-all line "if items as pictured are not available, we will only substitute items of higher quality and value" is TOTAL BULLSH*T. My tiny, anemic plant arrived in--wait for it--the ugly, cheap basket (which they decided to festoon with hideous plastic butterflies. Needless to say this was NOT as the item was pictured or described.). Customer service was a joke. They asked for a picture, I sent one, they "reviewed it" and then repeated their catch-all line to me. I told them that would be like you buying a pair of jeans that come with a belt (*if the belt isn't available, we will substitute with only an item of equal or higher value), and then the jeans arrive with a piece of yarn around the waist. In my marketing classes, we called this a "bait and switch." If you want to overpay for flowers and then have some random company send the recipient whatever the hell they feel like sending, definitely order from
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Additional Business Information
Hours   Internet Based. Phone   (800) 786-1178 Address   P.O. Box 4618
Mission Viejo, CA 92690
Website Email
Contact   Diane Neal Other  
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