Waffle Collectibles, LLC

3.8 star rating Rating - based on 25 reviews & complaints
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Waffle Collectibles, LLC Categories
Specialty Retail

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Customer Reviews, Ratings & Complaints
Complaint Posted 1/5/2019
Eztorys.com has much better customer service with coupon available
Waffle Collectibles just a horrible store to buy, very rude customer service. The owner will bitching on customers in the emails, can you believe that?! How can this trash store still operating and making money??? There are many other options, ezt... Read More »
Complaint Posted 12/29/2018
Michael Warfel is a racist and liar
I placed this order on December 18th expecting to receive this well before Christmas. Not receiving an "Order shipped" notification, I emailed Waffle 3 days later asking about my order status with no response for over 10 days. I had plans to gift... Read More »
Review Posted 5/22/2016
Highly Recommended
As a collector of model aircraft, WaffleCollectibles.com is always my first "go to." This is my tenth year in the hobby and I've relied on WaffleCollectibles.com to build my collection more than any other retailer in the industry. Considering the... Read More »
Review Posted 2/29/2016
SuperStar Seller
I have used Waffle for years now spending a good Chunk of Money on Models, Recently I got a model that was Defective from the Factory, even though it was beyond the Exchange Period ( I was on vacation when the Model arrived) Mike, was Quick to off... Read More »
Review Posted 2/23/2016
Customer Service Makes It Right
I received an order with a model that had a manufacturer's defect. I emailed Waffle Collectibles and Michael was quick to respond and fix the issue. He assured me of a replacement when his restock arrived. Micheal shipped me my replacement along w... Read More »
Review Posted 12/9/2015
Always come through for you.
I have made mistakes on my orders a couple of times. Michael and his team always work with me to rectify it, sort out the correct billing and get me the models I want. I love their SALES! Not as many of the super deals on planes you actually want... Read More »
Review Posted 11/18/2015
Great Customer Service
I received a model that was damaged. I contacted Michael and he asked if I could submit a picture of the damage. I did so, and within a very short timeframe, I received a full refund for the model and shipping costs. Great, efficient customer serv... Read More »
Review Posted 11/9/2015
My diecast model suplier #1
I´ve been ordering diecast models from WaffleCollectibles since its day #1 and I am proud of it. No complains so far and I highly recommend WaffleCollectibles to my friends and diecast collectors. The website layout is great and to make things eas... Read More »
Review Posted 11/8/2015
A Long-Standing and Valued Relationship
My first order with Waffle Collectibles (then Air Paradigm) is Number 104 which was paid for on June 15, 2008. And from that time on with a very brief break I have not used any other retailer. With Michael's fast, efficient and very fairly priced... Read More »
Review Posted 10/22/2015
Excellent service and experience.
I've ordered from this Company several times now and had excellent experiences and great service. In my most recent order, I made a mistake and ordered an item I didn't want, and the item I did want was more expensive. A very responsive Mike Warf... Read More »
Review Posted 10/6/2015
My Go To Retailer
My very first order with Waffle Collectibles was #1877 in 2009. My most recent order was #53880 last week. That's over fifty thousand orders in six years. (Not all mine!) Do the math. They must be doing something right. And they are. Best prices,... Read More »
Review Posted 10/1/2015
BY FAR The Best Online Airplane Model Shop I have had the Pleasure to deal with!!
Michael's website is my absolute favorite website to purchase diecast model airplanes. They always have the best collection sales, and their prices on their planes are very reasonable. He takes care of his customers by responding to your emails ri... Read More »
Review Posted 9/30/2015
Pleasure to do biz with !
I've been buying from Waffle for a couple of years now. As an international buyer, I've found the ordering process clean and straightforward. Shipment with tracking is a little costlier but is fast and safe. The website is easy to navigate and I r... Read More »
Review Posted 9/25/2015
Very satisfied !!
I have purchased many many models over the years, Michael is awesome guy, he help me always as i need ! highly recommended ! Thanks! Read More »
Review Posted 9/24/2015
Satsified customer from South Africa
I placed my first order with Waffle Collectibles on 25 December 2012. Since then I've chosen Waffle as my main supplier of model aircraft since the pricing offered is by far the best that I could find (he offers a further 10% discount if you make... Read More »
Review Posted 9/22/2015
Awesome seller!
Waffle collectibles helped me out when I needed assistance and is an overall great seller! When my item arrived broken, he helped me solve the problem and refunded me the money. He also let me keep the model. Excellent service, I would definitely... Read More »
Review Posted 8/4/2014
Good Experiences !
I've now purchased over a dozen models from Michael over this past nine months & he has treated me very well. He has been faithful to his word when I've placed an order (pre-orders take awhile but he states that upfront), & if I've had que... Read More »
Review Posted 12/3/2013
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Do not do business with Michael Warfel or his company. I have had multiple bad experiences with them. The first instance was when he shipped my package to the wrong address and when I expressed my anger he said, "I shouldn't even waste time w... Read More »
Business's response - by Michael W.on 12/3/2013
The buyer per his invoice which I am willing to provide to anyone (which was sent to the buyer) will clearly state that the buyer ordered and received the item that he bought. If this was not the item that the buyer wanted, then he was offered to... Read More »
Review Posted 9/5/2013
No problems
I have had nothing but positive experiences since discovering Waffle Collectibles a year or so ago-all the orders I have placed have been accurately filled and the web site is very clear about pre order and special order policies-I recently receiv... Read More »
Review Posted 4/7/2013
My personal experience
I have purchased MANY toy planes & have only had four issues. 1. pre-order item wasn't shipped for months...info was in FAQs; i was new & didn't know how the industry of collectable planes worked. 2. Item broke in shipment...didn't follow direct... Read More »
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Additional Business Information
Hours   Phone   (951) 640-8291 Address   19662 Chinotto Lane
Riverside, CA 92508
Website   Email  
Contact   Michael Wafel Other  
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